Subject of the issue
Device ID is different than SSID of device. Have never been able to connect to it other than Bluetooth. Shows up in the app but not the mileage or anything like that. When trying to connect device to my cloud account, it says this device has already been registered. They cash see my vehicles on their end but, I cannot see anything in the cloud. When reading documentation, It says that I should have received info about my device in email when I ordered it but that email never arrived.
Your environment
- the one with the pre-installed Sim.
Steps to reproduce
Is persistent. Airways been there.
Expected behaviour
Be able to see my vehicles or devices in the AutoPi cloud. When entering the device ID, I’m told it’s adjust been registered. But, it’s not in my account. It shows up in the app though.
Actual behaviour
Whenever I try to add the device to my account, I either get an error saying it’s already been registered and won’t let me add it, and whenever I try to connect to the wifi, the SSID and device ID are not the same and no combination of trying the device ID, or the SSID that shows in the wifi settings, have worked.
Output of power.status command
I’ve been told the battery voltage was low but, my car is showing over 14.8 volts. The main issue, my device is not connected to my account and I cannot add it to my cloud account. I can’t track any vehicles, add any devices to my account, get 404 errors a lot when trying, and device already added despite it not showing up anywhere in my cloud account. It in fact says I have no devices or vehicles registered to my account but, support has been sending screenshots of very detailed data for my vehicles. I only have occasional luck with Bluetooth and the app. Can’t run any diagnostic scans, track mileage (in the app either for my AutoPi, works for macaron but only in the app). I’m very very confused. I understand that everything looks good to support but I have so many screenshots showing what’s going on and how I don’t have access. I know it’s tempting to chalk this up to incompetence because they can see it, but, my screenshots show otherwise and they’ve never been addressed despite multiple tries with support.
Do’s & dont’s
- Do not write your unit-id anywhere.