Cannot register dongle - "An AutoPi dongle with that id was not found."

Troubleshooting
#1

Subject of the issue

Cannot register dongle.

Your environment

  • KS Alpha batch dongle

Steps to reproduce

  • Connect dongle
  • Connect to WiFi hotspot with phone (OK, but returned wrong PW a couple of times)
  • Setup dongle with SIM / APN (OK).
  • Verify data connection (OK)
  • Create my.autopi account (OK, but with small quirks)
  • Register dongle (not OK)

Expected behaviour

Well, I had hoped to register my AutoPi :wink:

Actual behaviour

Returns “An AutoPi dongle with that id was not found.” I’ve check and double checked the ID…
I’ve tried Safari on iPhone and Chrome on Windows - same result.
I’ve tried with the car running too, just in case.
I’ve waited a little while, in case the AutoPi needed time to upload data and/or register itself - about three hours or so, but the car has not been running all the time.

#2

Hi

We are working on it :slight_smile:
I’l let you know once you can try again.

Best regards
/ Malte

#3

Hi Jens

We found a minor issue - and fixed it.
(Also, some of quirks you experienced should be fixed aswell :slight_smile:)

Can you try registering it again?

Please let me know if you stil experience any issues.

#4

Same result, but car has not been turned on. Should it?

#5

No starting the car is not necessary.
I will take a closer look.

Thanks for the report.

#6

Can you try registering your device again?

#7

Whatever you did there worked - thanks!
I see the first trip now and some basic data.

1 Like
#8