AutoPi dongle is already assigned to another user

Unable to register dongle due to this message

Error_Message

I just bought and tried to install my dongle today. Is it possible this is a refurbished dongle? Or was it a sticker/labeling error?

To be clear, I removed a chunk of the dongle ID on purpose.

Hi @mamboozo.

Apologies for the delayed response.

This looks like an issue that should be handled in our support system. Please write an email to support@autopi.io where we will be able to ask you for extra details and try to resolve the issue.

Best
Nikola