AutoPi dongle is already assigned to another user

Unable to register dongle due to this message


I just bought and tried to install my dongle today. Is it possible this is a refurbished dongle? Or was it a sticker/labeling error?

To be clear, I removed a chunk of the dongle ID on purpose.

Hi @mamboozo.

Apologies for the delayed response.

This looks like an issue that should be handled in our support system. Please write an email to where we will be able to ask you for extra details and try to resolve the issue.


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