Wi-fi network is no longer visible and no communications with autopi.io Cloud

Troubleshooting
#1

Subject of the issue

good morning, since a few days my dongle is not working. Apparently, it had problems with the last update.
The wi-fi network is no longer visible. Dongle’s light is green.
I tried to turn off the power but nothing happens. I also tried to wake it up via Telegram but nothing happened.
Is there a possibility to do a reset/restart?
Many thanks

Your environment

  • What version is the dongle? (Find on software state page on my.autopi.io)
    4G version 2nd generation. last update: 2019.10.10

Steps to reproduce

Tell us how to reproduce this issue.

Expected behaviour

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Actual behaviour

Tell us what happens instead

Output of power.status command

If your issue is in any way related to the device shutting down or behaving in a unexpected way, please provide the output of the power.status command to help us diagnose the issue.

Run the command

power.status

in the terminal on local.autopi.io, and paste the result here.
I Cannot access local.autopi.io

Do’s & dont’s

  • Do not write your unit-id anywhere.
#2

I’m have the same problem. from console munin and httpd don’t wonna start

#3

Hi @Piotr_Baran,

I dont know if this is still bugging you, but if you have not found a solution, please try to reach out to support@autopi.io.

They’ll assist you with this.

best
Peter

#4