Dongle not detecting properly?

Hello,

I have a DIY dongle with RPI3. It is connected to the internet through a local hotspot.

On terminal, ifconfig tells me:

uap0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 192.168.4.1  netmask 255.255.255.0  broadcast 192.168.4.255
        ether b8:27:eb:26:fd:40  txqueuelen 1000  (Ethernet)
        RX packets 3784  bytes 519229 (507.0 KiB)
        RX errors 0  dropped 244  overruns 0  frame 0
        TX packets 3768  bytes 3298558 (3.1 MiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

wlan0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 192.168.0.74  netmask 255.255.255.0  broadcast 192.168.0.255
        ether b8:27:eb:26:fd:40  txqueuelen 1000  (Ethernet)
        RX packets 3554  bytes 3027701 (2.8 MiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 2759  bytes 506723 (494.8 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

This is a fresh install using Etcher to flash latest release.

After I login device through http://local.autopi.io, there does not appear to be anything for me to configure other than Wifi since I don’t have a simcard. After I save, nothing else happens. The dongle is connected to internet through local hotspot, but on https://my.autopi.io/, the dongle remains red.

No matter how many times I restart the dongle, the “AutoPi-Initial” network remains available and I can connect to the local settings page, but the online/cloud page does not detect the dongle.

Also I note that when I access the “status” page on http://local.autopi.io/#/local, it’s not clear whether the dongle itself is being detected properly or not. Is there any terminal command I can run to test status of dongle?

RPI3 can properly access internet through hotspot:

PING google.com (172.217.25.142) 56(84) bytes of data.
64 bytes from syd15s03-in-f14.1e100.net (172.217.25.142): icmp_seq=1 ttl=52 time=7.75 ms
64 bytes from syd15s03-in-f14.1e100.net (172.217.25.142): icmp_seq=2 ttl=52 time=7.74 ms

I don’t what else to do.

Please help.

Turns out you have to email support to reactivate the dongle every time you flash, at least for now.

Where can you get the image to flash using etcher? Have been looking but haven’t been able to find it anywhere.

Images can be found right here:

best
Peter